CivilTakeoff.ai Terms of Service

1. Definitions

• “User”, “you”, or “Customer”: The individual or entity using the Service.
• “User Content”: Any files, plans, documents, data, or other materials you upload or submit to the Service.
• “Aggregated Data”: Data that has been de-identified and combined with other user data for analytics, research, and product improvement.
• “Output”: Any data, reports, or information generated by the Service.
• “Service”: The CivilTakeoff.ai web platform and all related features, software, and documentation.

2. Eligibility & Account Responsibility

• You must be at least 18 years old and able to form a binding contract to use the Service.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
• You agree to notify us immediately of any unauthorized use of your account.

3. Use of the Service

• You may use the Service solely for lawful purposes and in accordance with these Terms.
• You agree not to:
  • Share your login credentials with others.
  • Reverse engineer, decompile, or attempt to discover the source code or underlying algorithms of the Service.
  • Use the Service to infringe on the rights of others or violate any law.
  • Upload unlawful, defamatory, or infringing content.
  • Interfere with or disrupt the Service.

4. User Content & License

• Ownership: You retain ownership of all User Content you upload.
• License: By uploading User Content, you grant CivilTakeoff.ai a non-exclusive, worldwide, royalty-free license to use, process, modify, and display your content as necessary to provide and improve the Service, including for training and enhancing our AI models.
• Aggregated Data: We may use Aggregated Data derived from your User Content for analytics, research, and product improvement. Aggregated Data is owned by CivilTakeoff.ai and does not identify you or your organization.
• Responsibility: You represent and warrant that you have all necessary rights to upload your User Content and that it does not violate any third-party rights or laws.

5. Payments

• Per-Page Pricing: Fees are charged on a per-page basis as displayed at checkout.
• Payment Processor: All payments are processed securely via Stripe. By making a payment, you agree to Stripe's terms of service.
• No Refunds: All payments are final and non-refundable, except as required by law.
• Taxes: You are responsible for any applicable taxes.

6. Service Availability & Modifications

• We strive to provide reliable access to the Service but do not guarantee uninterrupted or error-free operation.
• The Service may be temporarily unavailable for maintenance or due to factors beyond our control.
• We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice.

7. Data Privacy & Security

• We process your data in accordance with our Privacy Policy.
• You remain the owner of your data; we act as a data processor.
• We may transfer and process your data in the United States or other countries where we or our service providers operate.
• You are responsible for ensuring that your use of the Service complies with all applicable data protection laws.

8. Service Limitations & Disclaimers

• The Service and all Outputs are provided for informational purposes only and may contain errors or inaccuracies.
• You should not rely solely on the Service for critical decisions and should consult a qualified professional as needed.
• CivilTakeoff.ai does not guarantee the accuracy, completeness, or suitability of any Output.
• The Service is provided "as is" and "as available," without warranties of any kind, express or implied.

9. Intellectual Property

• All rights, title, and interest in the Service, including software, algorithms, Aggregated Data, and improvements, are owned by CivilTakeoff.ai.
• You may not use our trademarks, logos, or branding without our prior written consent.
• Feedback you provide may be used by us to improve the Service without compensation to you.

10. Termination

• You may stop using the Service at any time.
• We reserve the right to suspend or terminate your access for violations of these Terms or misuse of the Service, with or without notice.
• Upon termination, your access will be revoked and your User Content may be deleted. We are not responsible for any loss of data after termination.

11. Limitation of Liability

• To the maximum extent permitted by law, CivilTakeoff.ai and its affiliates are not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data, arising from your use of the Service.
• Our total liability for any claim related to the Service will not exceed the amount you paid to us in the 12 months preceding the claim.

12. Dispute Resolution

• These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law principles.
• Any disputes will be resolved exclusively in the state or federal courts located in Delaware.
• You waive any right to participate in class actions or class arbitrations.

13. Miscellaneous

• Severability: If any provision of these Terms is found invalid, the remainder will remain in effect.
• Assignment: You may not assign these Terms without our written consent.
• Force Majeure: We are not liable for delays or failures due to causes beyond our reasonable control.
• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and CivilTakeoff.ai regarding the Service.
• Updates: We may update these Terms from time to time. We will notify you of material changes. Continued use of the Service after changes means you accept the new Terms.

14. Contact

Questions or concerns?
📧 support@civiltakeoff.ai