Privacy Policy for CivilTakeoff.ai

1. Applicability & International Compliance

This policy applies to all users of CivilTakeoff.ai, regardless of location. We comply with applicable privacy laws, including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

2. Information We Collect

• Account Information: Name, email, phone, company, address, password, and other registration details.
• Uploaded Content: Civil plans, drawings, documents, and other files you upload.
• Usage Data: Analytics on features accessed, frequency, duration, and interaction with the Service.
• Device & Log Data: IP address, browser type, device identifiers, timestamps, and diagnostic logs.
• Payment Data: Processed securely by Stripe; we do not store full payment details.
• Location Data: IP-based location for service delivery and security.
• Communications: Content of messages, support requests, and feedback you send us.
• Information from Third Parties: Data from service providers, analytics, or integrations to supplement your profile or usage.

3. How We Use Your Information

• Provide, operate, and improve our Service
• Process your files and deliver takeoff results
• Communicate with you about your account, updates, or support
• Analyze usage and improve platform performance
• Develop and enhance our AI models using de-identified and aggregated data
• Comply with legal obligations and enforce our rights
• Send marketing or promotional communications (with your consent)
• Detect, prevent, and address security or technical issues

By using our platform, you grant us the right to use your uploaded content for product development and machine learning purposes in a de-identified and aggregated manner. We do not use this content for unrelated purposes.

4. How We Share Your Information

• With trusted service providers (e.g., Stripe, cloud hosting, analytics, support)
• With legal authorities when required by law or to protect our rights
• With affiliates, contractors, or consultants as needed to provide the Service
• In connection with a business transfer (e.g., merger, acquisition, sale of assets)
• With your consent, for specific purposes
• We do not sell your personal data

5. International Data Transfers

Your information may be transferred to, processed, and stored in the United States or other countries where we or our service providers operate. We take steps to ensure appropriate safeguards for international transfers as required by law.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to personalize content, provide social media features, analyze traffic, and improve your experience. Some cookies are necessary for the operation of the Service; others require your consent. You can control cookies through your browser settings or cookie banners.

7. Data Retention

We retain your information as long as necessary to provide the Service, fulfill the purposes described in this policy, resolve disputes, enforce agreements, and comply with legal obligations.

8. Data Security

We use industry-standard security measures, including encryption in transit and at rest, to protect your data. However, no system is 100% secure. We encourage you to use strong passwords and protect your account credentials.

9. Children's Data

The Service is not directed to children under 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

10. Your Rights & Choices

• Access or update your personal data
• Request deletion of your account and associated files
• Request a copy of your stored data (data portability)
• Opt out of marketing communications
• Withdraw consent for processing (where applicable)
• Object to or restrict certain processing activities

To exercise your rights, please contact us at support@civiltakeoff.ai. We will respond in accordance with applicable law.

11. Third-Party Sites & Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or through our platform. The revised policy is effective immediately when posted unless otherwise stated.

13. Contact

For privacy-related questions or requests, email us at:
📧 support@civiltakeoff.ai